One of the biggest leadership traps is believing that progress requires consensus. But the challenge isn't getting everyone to think alike. It's learning how to communicate, make decisions, and build momentum when they don't. Here are three mindsets that will help you approach this conundrum with more ease and success.

When conflict arises in work and life, it can seem easier to ignore or divert, but finding middle ground helps us become more resilient, better communicators and de-escalators, and better at embracing diverse perspectives. In this article, you’ll learn facilitator-approved tools and mindsets to better navigate hard conversations at work and in your personal life.

Use these facilitation methods to unify, empower, and activate teams  that are dispersed, fragmented, remote, or disengaged. You can copy/paste these activities into your next worksop to get your team out of the weeds, dissolve or soften resistance, and re-energize the group.

How many times have you dreaded having a hard conversation, or over-thought how it might transpire in anticipation of it being difficult, uncomfortable, or unproductive? The inevitability is that most of us will have a hard conversation at some point in the not too distant future. So, what can we do to make them better? This article includes 4 practical approaches we can start using today to make our interactions more productive.

No matter the team dynamics, conflict is inevitable. What if conflict wasn’t to be avoided, but embraced? Cultivating an openness to conflict with your product team just might be your secret to unlocking your team’s best new ideas. Here are my facilitator-approved tips for doing just that.

Participants may consciously or subconsciously derail agendas and workshops. The key is not to take it personally or let it derail you. When you keep the group oriented around the agreements you made up front, it’s a lot easier to keep the train on the track. Here’s my guide for doing just that.

How do meeting leaders and workshop facilitators make sure teams can collaborate and produce their best work without being bulldozed by someone loud and intimidating? A bit of effort before and during a session can keep things running well and reduce the likelihood that this type of behavior will emerge from participants. And when it does, I’ve got tips for that too.

I’ve curated a list of 3 principles that will help you nail the facilitation of customer interviews, manage different personalities, and extract the quality feedback you need to move your product or business idea forward. When we share insights with each other, we all benefit! And it all starts with a proven process.