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Whether you're facilitating workshops, leading teams, or navigating complex decisions, here you'll find practical tools, frameworks, and lessons drawn from my real-world work with leadership teams and organizations.

I'm Jackie Colburn. Strategist, facilitator, human.
For nearly two decades, I've partnered with teams across industries to navigate complexity, unlock possibilities, and design a better way forward.

Lead better customer interviews with this downloadable guide

Customer interviews are an opportunity to put a prototype in front of real people to learn what is and isn’t working so you can adjust accordingly. In order for it to work, you need to get the right information from your interviewees. This downloadable guide will help you understand how to craft questions that will get the right information flowing.

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Two experts dish on how to win at workshops whether you’re remote, in person, or hybrid

Should we default to in-person meetings as pandemic restrictions ease, or should virtual meeting spaces remain as ubiquitous for their ability to increase collaboration and accessibility? To answer that question, let’s look at the pluses and minuses of remote, in-person and hybrid workshops, according to Steph Cruchon and me.

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3 creative sketching exercises to include in your next workshop

Engaging your team’s creative prowess is key to unlocking new ideas and uncovering solutions. To help them get there, your workshop design should include activities that encourage people to feel empowered when drawing, or suss out if an idea is worth exploring further, or get unstuck when new or different ideas just aren’t coming naturally. Here are three sketching exercises I like to use for design workshops, and that you can borrow for your next session.

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Creativity, Facilitation Resources Jackie Colburn Creativity, Facilitation Resources Jackie Colburn

The missing step you’ll want to include in your next brainstorming workshop

Most of us have participated in a brainstorm before: ideas bounce around the room, every option is captured, and the output is a big list of possibilities. So, how do you narrow down the prospects to identify the most viable ideas that will actually move the needle for your business? I came up with my own formula to tackle this challenge, which I’m breaking down here in hopes it helps your teams find clarity sooner, and identify the best solution to the problem at hand.

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Frustrated by domineering behavior in your meetings? Here’s how to keep it in check (most of the time)

How do meeting leaders and workshop facilitators make sure teams can collaborate and produce their best work without being bulldozed by someone loud and intimidating? A bit of effort before and during a session can keep things running well and reduce the likelihood that this type of behavior will emerge from participants. And when it does, I’ve got tips for that too.

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The survival guide to your first workshop

If you’re new to leading workshops, this survival guide is for you. It also has a few good reminders and nontraditional suggestions for facilitators who have been at it for a while. I know it can feel like a high-stakes game, but there are specific actions you can take to manage the experience for yourself and your participants (whether you’re leading your first or fiftieth workshop). Here are my top nine tips for a better workshop.

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Icebreakers you can steal for a better meeting (I promise)

What kicks off a day of collaborative work on a good note? How do you create a sense of camaraderie amongst colleagues or perfect strangers? The truth is simple: icebreakers. I know there’s a perception that they’re old school, or fluffy, or even cheesy. But that’s only if you aren’t using them correctly. Here are three common scenarios in which icebreakers are particularly helpful, along with specific examples so you can copy and paste them into your next session.

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