No matter the team dynamics, conflict is inevitable. What if conflict wasn’t to be avoided, but embraced? Cultivating an openness to conflict with your product team just might be your secret to unlocking your team’s best new ideas. Here are my facilitator-approved tips for doing just that.

If your team has been spinning out on naming for many weeks or even months, I’m guessing at least one of four factors is at play. I cover them in this article, along with 7 facilitation methods from my own experience leading workshops that will get the group back on track.

Today, I’m sharing my prototyping hacks to help your team create the best initial, simplified version of their design – one that’s ready to be tested, iterated on, and validated. See why getting it right is so important, and lift these activities to streamline the next session you facilitate for your team.

Part 2 of this series on workshop design is all about understanding the customer and their needs. This article includes some resources and sample activities you can leverage as you design your workshop flow — they’re activities I use in my own work as a facilitator.

Understanding user needs and pain points is essential for building successful products and services, but that doesn’t mean we need to get stuck going down a multi-month research hole in order to be “ready” to collaborate, innovate, or prototype. Learn how to overcome research analysis paralysis with some actionable methods for gathering and applying insights – all without a big research budget.

My remedy for the summer scaries is an entire shift in how we perceive change and letting go. Here, I share my tips and mantras for embracing closure in order to harness the power in choosing what to pay attention to and how to invest our time.

In this five-part series, I’ll break down the arc of a winning workshop from beginning to end, with guidance around how the session might flow and sample activities you can copy/paste into your own plans. Part 1 of this series and today’s focus is all about grounding and expectation setting: the foundation of any workshop.

The return-to-office conversation has been top of mind for many as more and more companies call employees back to work in person. Rather than simply telling people to return to the office without any structure or intention, let’s instead think about the best way to accomplish the work to be done. Here’s a workshop format for team leaders and managers who want to handle this next chapter with intention.

Helping teams make decisions can be a complex process when there are various group dynamics, cultural quirks, and political intricacies at play. But it doesn't have to be. Let’s explore a few essential facilitation techniques that empower groups to harness their collective wisdom, navigate challenges, and arrive at well-informed decisions.

Now, more than ever, we have an opportunity to act and work differently, creating new ways forward that are authentic and put people first (rather than profits). But doing so can be extremely challenging in environments where being heart centered isn’t easy. Here are 4 steps for cultivating this in your own life and work.

The ability to be an active listener is pretty much a non-negotiable for facilitators, but that doesn’t mean the skill comes naturally to everyone. If you want a little support honing your active listening skills, here are 5 actionable tips you can start folding into your facilitation practice to make your sessions a more positive experience for everyone.

Doing some backgrounding is a standard part of a facilitator’s prep process, but finding success is actually more about learning to discern between too much, not enough, and just the right amount of intel. So, what does “just right” look like? That’s exactly what I’m breaking down to help you better focus your energy and let go of expectations that you need to have all the answers.